Haysto Careers

Case Manager

Unlock your potential with a career at Haysto - an innovative,
compassionate and disruptive company

illustration of Case Manager

What we're looking for

Job title: Case Manager

Location: Haysto Norwich Office

Reporting to: Paul Coss, Chief Customer Officer

Your background

  • At least 1 years’ experience in a Mortgage Administration role or similar

  • Excellent verbal and written communication skills

  • Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

  • Detail obsessed, conscientious and highly organised with exceptional time management skills - we move at speed and need you to keep up

  • Proven ability to develop strong relationships across internal team members

  • Excellent computer skills

  • Experience with complex mortgages cases and specialist lenders is an advantage but not required

What you’ll do

  • Reporting to CCO, work efficiently and proactively to manage new and existing customers’ applications from submission, through to the lender and completion

  • You’ll need to make sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance

  • You’ll need to keep in regular contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free

  • You’ll interpret and collate data across a number of systems as well as uploading all client information correctly on to our platform - accurately and in a timely manner

  • You’ll need to thoroughly check mortgage offers to make sure there are no errors

  • Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model

  • Work with our mortgage experts (brokers) to guarantee they are best enabled to deliver the highest quality of customer service

  • You’ll take part in regular training, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

  • You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

  • Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

What we’re offering

We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.

  • Compensation: Base salary £22,000 + Bonus £6,000

  • Benefits: Unlimited holiday, cycle to work scheme, enhanced pension, training & development

Tell me more

Everyone has a story. We’re no different. We’re here for the ones who fall through the cracks. For the individuals, the mavericks, and the complicated. We look for the story behind the numbers.

Read more about us and why we exist

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