Haysto Careers

Customer Support Manager

Unlock your potential with a career at Haysto - an innovative,
compassionate and disruptive company

illustration of Customer Support Manager

What we're looking for

Job title: Customer Support Manager

Location: Haysto Norwich Office

Reporting to: Paul Coss, Chief Customer Officer

Your background

  • Customer support/sales experience in Mortgage or Financial Services markets with a track-record of over achievement

  • Excellent communication abilities with a passion for delighting customers

  • Ambitious and hungry to learn - self-motivated and hard-working

  • Detail obsessed and conscientious

  • You’ll be flexible and happy to work shifts to maintain an excellent customer service including evenings and weekends

  • Highly organised with exceptional time management skills - we move at speed and need you to keep up

  • A self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

  • Proven ability to develop strong relationships across internal team members

  • Experience with complex mortgages cases and specialist lenders is an advantage but not required

What you’ll do

  • Reporting to CCO, you’ll be pre qualifying customers before assigning them to our Mortgage Expert (broker) team - you will do this by managing inbound website enquiries / calls and tracking customer enquiries against our KPI’s

  • Work with our mortgage experts (brokers) to guarantee they are best enabled to deliver the highest quality of customer service

  • Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model

  • You’ll take part in regular training, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

  • You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

  • Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

What we’re offering

We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.

  • Compensation: Base salary £22,000 + Bonus £6,000

  • Benefits: Unlimited holiday, cycle to work scheme, enhanced pension, training & development

Tell me more

Everyone has a story. We’re no different. We’re here for the ones who fall through the cracks. For the individuals, the mavericks, and the complicated. We look for the story behind the numbers.

Read more about us and why we exist

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