Haysto Careers

Mortgage Expert

Unlock your potential with a career at Haysto - an innovative,
compassionate and disruptive company

illustration of Mortgage Expert

What we're looking for

Job title: Mortgage Expert

Location: Haysto Norwich Office or Work From Home

Reporting to: Paul Coss, Chief Customer Officer

Your background

  • You’ll be CeMAP qualified

  • Have 1+ years experience as a mortgage advisor

  • Have a track-record of working in high-energy sales environments with a demonstrated

    ability of over achieving targets

  • Excellent communication abilities with a passion for delighting customers

  • Be a self-starter and highly motivated to rapidly grow your income

  • Proven ability to develop strong relationships across internal team members

  • Highly organised with exceptional time management skills - we move at speed and need you to keep up

  • Ability to thrive in a dynamic environment embracing continuous improvement

  • Experience with complex mortgages cases and specialist lenders is an advantage but not required

What you’ll do

  • Reporting to CCO, you’ll be supported by a dedicated case manager and customer support team allowing you to focus on delivering the best possible results for our customers

  • Take part in regular training, one to one and team meetings - looking to identify areas for improvement and focusing on what’s going well

  • Pay close attention to customer feedback and our processes to deliver the BEST customer service and satisfaction to ensure each customer journey is seamless

  • Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model

  • Haysto’s core values should be at the forefront of everything you do, to ensure your customers have the best possible experience.

What we’re offering

We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.

  • Compensation: £30,000+ base salary / £116,000 OTE

  • Benefits: Unlimited holiday, ability to work from home or in our Norwich office, cycle to work scheme, enhanced pension, training & development

Tell me more

Everyone has a story. We’re no different. We’re here for the ones who fall through the cracks. For the individuals, the mavericks, and the complicated. We look for the story behind the numbers.

Read more about us and why we exist

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